Shipping & Returns
The House of Ibrahim
At The House of Ibrahim, we are committed to dispatching all online orders as quickly, securely, and efficiently as possible. Every fragrance is carefully packaged to maintain its quality and ensure it arrives in perfect condition.
Orders are processed and packed during business hours, Monday to Friday, between 9:00am and 4:00pm (excluding public holidays). Once your order is placed, we aim to dispatch it within 1-2 business days. After dispatch, you will receive an email containing your tracking details so you can monitor your delivery progress. Please allow up to 24 hours from the time of dispatch for tracking information to become active within the courier’s system.
In the rare event that there is a delay in dispatching your order, our team will promptly contact you to provide an update and discuss available options. We are committed to clear communication and ensuring a smooth customer experience throughout the shipping process.
Shipping rates are calculated based on the total weight and size of the entire parcel rather than individual items. As a result, shipping costs may vary depending on the contents and packaging requirements of your order.
While we work closely with trusted delivery partners to ensure timely delivery, shipping times may occasionally be affected by unforeseen circumstances such as courier delays, weather conditions, peak periods, or logistical disruptions. Once an order has been dispatched and is in the possession of the courier, The House of Ibrahim is not responsible for delivery delays outside of our control.
We appreciate your understanding and patience, and we remain committed to delivering a premium, reliable, and transparent shipping experience.
At The House of Ibrahim, we strive to ensure that every customer is delighted with their purchase and enjoys a seamless luxury shopping experience with Australia’s best customer service. We take great pride in the quality of our fragrances and packaging, and we carefully inspect all products before dispatch. However, if an issue arises with your order, we are committed to resolving it promptly and fairly.
If you receive a product that is damaged during delivery or appears to be faulty, you must contact our Customer Service team within seven (7) days of receiving your order via our Instagram. Once notified, we will guide you through the return process and provide instructions on how to send the item back for inspection. Upon receiving the returned product, we will assess it at our reasonable discretion to determine whether the item was indeed damaged or defective at the time of delivery. Products claimed to be faulty that are not returned for inspection will not be eligible for a credit, replacement, or exchange.
In cases where a product is confirmed to be faulty, we will offer an appropriate resolution, which may include a replacement or exchange. Our goal is always to ensure that you receive a product that meets our high standards of quality and craftsmanship. For hygiene and safety reasons, we cannot accept returns for products that have been opened, used, altered, or damaged after delivery.
Please note that we are only able to assist with returns and exchanges for purchases made directly through The House of Ibrahim official website https://ibrahimfragrances.com.au/. Orders purchased through third-party retailers or resellers must be handled according to the policies of those respective sellers.
By maintaining these policies, we aim to protect both our customers and the integrity of our luxury fragrance products, while ensuring a fair and transparent shopping experience.